Terms & Conditions Of Vehicles Services Engagement with Vonos Automotive Engineering Ltd.
These Terms and Conditions shall be the legal binding Agreement Between Vonos Automotive Engineering Limited, referred as “Vonos” and it’s Customers both referred to as “Party”.
Customers are deemed to have read and agreed to this Terms and Conditions upon making payment or deposit as contained in this document. This agreement commences when a customer subscribe to our job Estimate and further make a payment or deposit for the job estimate. VONOS shall endeavor to render quality automotive services to Customers with tested and qualified Engineers and Technicians.
ESTIMATES/QUOTATION:
This shows the vehicle description, customers complaint, initial diagnosis found, cost of spare parts, labor and time for the job. An Estimate/Quotation is only binding to the extent of the invoiced paid. All Estimates/Quotation is subject to amendments in writing or phone messages. VONOS reserve the right to vary the estimate prices and make additional charges in the event of a variation to the cost of motor parts and/ or services including where we incur further costs in the circumstances of Customer’s inadequate, late, or incorrect disclosures in relation to the work required.
INVOICE:
This shows the cost of services that is approved for job, the amount paid or deposited either in full or part-payment for the job. Making payment on the invoice is a clear acceptance of all these Terms and Conditions.
FAILURE TO PAY, LIEN & DEMURRAGE
If VONOS have notified a Customer that his vehicle is ready for collection, and he fail to pay the total invoice amount within 48 hours, then the Company may exercise a lien right on the vehicle or other products at its possession until the payment is made. A demurrage fee of N500.00 per day will be charged after 48 hours of notification to collect a vehicle. If any amounts outstanding have not been paid within 6 months of providing notice to Customer, or if Vonos do not hear from him after making reasonable attempts to contact the Customer, then Vonos may take legal steps to sell or dispose of such vehicle after six months to recover the invoice amount and demurrage charges. No Refund Policy: All payments for services and products are final and non-refundable. This applies under all circumstances, except where required by law.
PARTS:
All motor parts required to be changed/used will be indicated in the estimate/quotation prior to the starting of job or when discovered. Motor parts, Lubricants, Modules etc to be used shall be either original new, third party new or foreign second hand parts depending on the circumstances or the customer’s choice.
VONOS CUSTOMER RIGHTS:
Our Customers have the following rights:To personally purchase any parts approved for use on his car.To inspect, confirm or disapprove any parts purchased for use on his car.Entitled within 48 hours of fixing or handover of a car to apply for a replacement or refund or repair for any major faulty parts purchased by the company or work done by it which fail to be of acceptable quality.Should any parts be replaced, the original parts will be available for the Customer to view and examine until the time of vehicle collection. Customers are entitled to a free tire air pressure check and refill.Safety checks are carried out as part of repairs, but ultimate responsibility for safe driving lies with the customerCustomers must test drive, confirm satisfaction and sign exit form upon collection.Sub-Contracting: VONOS shall be free to sub-contract any of its obligations under these Terms and Conditions provided that any and all sub-contractors are reasonably skilled in the relevant practices.
AUTHORITY TO TEST-RUN VEHICLE:
VONOS workers are authorize to test drive vehicle (including driving your vehicle to another location outside of the premises) in the course of the services.
WARRANTY:
VONOS is committed to use its best and reasonable endeavors to ensure that the paid Job is completed to the Customer satisfaction within a reasonable time, except the delay is caused by the customer delay of payment, difficulty in sourcing parts or undisclosed problem/damages.
LIABILITY • VONOS will be liable to its Customers for any negligence and shoddy work done while working on the invoiced estimate but VONOS liability shall be limited only to the job specified in the quotation/estimate and invoiced to the customer or those expressly stated. Any goods, articles, products or documents left inside or outside VONOS premises, which was not declared and documented with VONOS shall entirely be AT OWNERS RISK. VONOS will not bear any liability if another party or workshop have tampered with the vehicle after release/sign-off. Customers are advised to speak to only authorized Vonos service advisors, any communication outside authorized management is null. VONOS bears no liability for Customers negligence, failure to observe instructions, rules and guidelines or for undisclosed special features or risk.
INSURANCE:
Customers should ensure that all vehicle brought to VONOS have an insurance coverage.
FORCE MAJEURE/ MATTERS BEYOUND NORMAL CONTROL:
VONOS is not liable for a failure caused by forces/circumstances beyond normal and reasonable control of VONOS. If affected by these circumstances, Vonos will promptly notify you via phone or in writing Cancellation: Either party shall have the right to cancel the invoiced Job at any time provided that bills already incurred or deposit already made are settled according to the work done prior to cancellation
SETTLEMENT OF DISPUTES:
It is agreed by the parties, that any type of dispute between the parties arising on account of this Terms and Conditions to service, repair, refurbish, reconstruct any automobile between the VONOS or its personnel and any of its customer shall be resolved entirely as a civil dispute affairs and not to be clothed with any criminal coloration.All disputes arising from this Terms and Conditions of Engagement shall be settled either by:
- (a) Inter-personal mediation
- (b) Arbitration
- (c) Reference to any Consumer Right Protection Agencies, or
- (d) Nigeria Court with civil jurisdiction.
The Parties further agrees that, it will be deemed a violation of Human rights of any of the party and a breach of contract for any of the party to criminalize or use the Police to suffer a person on any dispute arising out of this Terms and Conditions of Engagement. A violation of this shall attract damages and compensation in favor of the victimized party.
Notices: Notices shall be deemed to have been duly given if delivered personally or through a known agent of the parties or when delivered, by courier, post or when sent by e-mail or regularly used Online media.
